Rutland Cycling Reviews

Clair was totally amazing from the very first email to now having the perfect bike at home, they are very knowledgeable and happy to help at every point, can't wait to take it out for its first ride.

The are reliable especially there Customer Service. Thanks to Anna which help me to figure out the issue promplty and guided me on the process through out. And gave me an extra consideration to process my stuff easily. Keep up the good work..??????

I'd like to say thank you to Rebecca, all the admin and sales team. The bike had a couple of small issues but its been rectified promptly. Nothing was too much trouble

I wanted to express my sincere thanks to Joshua at Rutland Peterborough branch, for his diligent work on my Cannondale Synapse. Always eager to provide suitable support, it’s good to know a local dealer cares about their customers. Thanks Joshua.
John Kimbrey

Just want to say great job by the team at Rutland Cycling in Leicester. I was so pleased with Michael a great team member who answered all my questioned & found me the perfect E-Bike.
Thanks to there brilliant team I`m a very happy customer!

Purchased a Specialized Turbo Creo after making an enquiry on WhatsApp. The whole transaction was carried out (with Richard) on WhatsApp including interest free finance, so easy to do. Received a call from Millie (Rutland) 3 days later to arrange delivery, the bike was delivered 1 day early. Well done all you guys at Rutland, I can certainly recommend. I also received a curtesy call from Claire one week later, checking everything was OK. Splendid!

Excellent service from Clair. Very quick to respond and kept me updated as and when required.

Items were damaged in transit, not their fault, but Rebecca made sure the issue was quickly resolved in a sensible manner. Very happy with their pragmatic and flexible approach.

Customer service complete useless each don't know what they are doing won't recommend to family or friends

I was after a couple of Topeak accessories for my Ebike, and having done my usual comparative shopping research, it was Rutland Cycling that offered the best value deal for both - a trunkbag, and an accompanying rear carrier rack adapter. The value of the order also put me comfortably above their current £30 threshold for free delivery.

The items were ordered on the evening of a Tuesday and I seem to recall I received the items by Friday, which was absolutely fine as I was not in a hurry for them (express 24 hour delivery options are available ...). I got what I needed, at the best price I could reasonably find, so I am content!

It is well worth remembering that, with a little more effort, sensible comparative shopping can often find you deals that beat even the likes of Amazon. It is no bad thing to give the much smaller, independent retailers your custom.

These guys were great on my recent Frog bike order. Great price & even better was the fact that they assembled and then shipped the bike ready to go. A lot of companies miss off fiddly things like the mudguards and wheels etc., when shipping, but this was all put together and tested when it arrived.

Slightly disappointing experience. Bike not prepared to an acceptable standard. Promised a call from a manager but it never happened.
They clearly have issues with their email system too.
Unfortunately cannot recommend.

I would email you but you ignored my last one and claim others were BLANK!! So not much point really!!

Shannon was incredibly helpful answering my query quickly and efficiently :) This is the standard for customer service!

I ordered a Specialized Diverge bike for my daughter. I made a mistake about the delivery contacted Millie, problem sorted. Bike arrived as promised but no pedals, contacted Millie, problem sorted. Noticed that the bike was now in the sale, contacted Millie, guess what.. Problem sorted. Millie there is a position available 10 Downing Street you'd get my vote.

The amazing team at the Barnwell Road store in Cambridge went out their way to quickly fix my flat e-bike tyre in no time, very close to store closing. I called after work and despite it being very close to store closing time the team still sorted me out, got the very tight tyre off the wheel (which I couldn't do), and didn't even charge me the repair cost!